How do I book accommodation?
You will be guided through the online booking procedure and offered various selections
or prompts to enable you to make your booking. Our web site has been designed to
make this process as simple as possible.
- From either the search your accommodation or the Hot offers page, choose a country
and city from the drop down menus, then pick from the drop down boxes the remaining
details to enable the search facility.
- Once you have performed your search, you will be taken to the Search results screen,
which shows the properties for your chosen destination. Each property has a dedicated
description page, which can be accessed by clicking on the property name creating
a pop up page with the property details; this will not affect your current stage
in the booking process.
- Choose your accommodation and proceed to the booking and payment screens.
- Once your card has been authorized, you will be taken to the booking confirmation
screen on the website where you can print out your voucher. It will also be sent
to you via e-mail along with the invoice. The invoice shows all the details of your
booking, including the complete address of your accommodation. The Voucher should
be printed out, stored safely and taken with you to the property and handed in at
reception on arrival, as proof of the booking. It is advisable to keep the e-mail
to regain access to the documents in case of loss. A further copy of each will be
sent by email.
- Remember before you can complete your reservation, you must confirm your acceptance
of our terms and conditions, privacy policy and cancellation policy by ticking the
relevant boxes. You will be able to access all three documents as it is very important
for you to read these documents in order to make you aware of our terms.
Unlike many online websites, we still offer good old-fashioned service, you can
call our reservations line on +44 (0) 0870 974 8419 and complete your booking with
one of our experienced reservation agents.
Is it cheaper to book with you than direct with the accommodation?
Yes - special rates have been negotiated with all the properties that we offer on
our site, which are nearly always below the property rack rates.
Is the total price shown, per person or per room?
The price shown gives the total for all passengers, inclusive of board type and
all local taxes. REMEMBER THE PRICE YOU SEE IS THE PRICE YOU PAY!
Do I have to pay the whole amount due when I make the booking online?
Yes, all online bookings must be paid in full.
Can I pay a deposit?
Yes. Providing that your arrival date is not less than 10 weeks, you can pay a deposit
of 25% of the full booking value, or £200 GBP whichever is the greater. Choose your
accommodation, obtain the full price, then send an e-mail on info@hotelglobe.co.uk
and explain that you want to pay now only deposit.
Do the prices on the web site change?
Yes. Prices changes are mainly the result of currency fluctuations; prices can go
down, as well as up.
When I book and pay in full are the prices at the time of booking guaranteed?
Yes. If you book and pay in full, we guarantee that once you have made a booking
and paid in full, the price will not change.
If I pay a deposit are the prices guaranteed.
Where a deposit only has been paid, prices may be subject to change, depending on
currency fluctuations.
Do you offer any accommodation special offers or discounted deals online?
Yes, where available we offer a full range of accommodation special offers and discounted
deals through our online reservation service and our call centre, our best offers
are shown on our home page, by using the special offers or early booking offers
link.
Do you offer child discounts?
Most of our properties do offer these, but they vary between properties and will
be shown where applicable on the Hotel Search Results page.
Will there be any additional charges for facilities at the property?
Some properties may impose daily or weekly charges for room safes, air-conditioning
or gym/leisure facilities and where these are confirmed to us, we will always display
them - if you are in any doubt, please check with guest services on arrival.
Can I book a suite or sea-view room etc?
All optional room types including suites and sea views will be offered on the Hotel
Search Results page where applicable. Some properties do not offer higher classes
of room types, however we are happy to request anything for a client but requests
cannot guaranteed.
Can I make specific requests to the property - i.e. disabled facilities, non-smoking
rooms?
For special requirements, please fill in the request box on the booking form, but
any request cannot be guaranteed.
Why do some properties require a credit card imprint on check-in?
This is a standard requirement in most properties worldwide and is only taken as
a precaution, so as to guarantee payment of any incidental charges (such as telephone
calls, room service etc.). But on checkout, the property will usually give you the
option of paying by cash instead.
What Credit cards are accepted?
We accept payment by Visa, MasterCard, American Express, Maestro, Switch, Solo,
Visa Electron and Delta. Please note that the address you enter at the payment stage
of your booking needs to match exactly to the billing address for your credit/debit
card.
Do you accept credit cards with international billing addresses?
Yes we do. The address you enter at the at the payment stage of your booking, needs
to match exactly to the billing address for your credit/debit card.
Are my credit card and personal details secure?
Yes. Our site is secure - upon entering your details, these will be encrypted. We
store the minimum of customer information and we never pass this on to any other
company or supplier.
Are there any additional charges to pay?
No. We have included all taxes, service charges and booking fees within our room
rates.
Are there any other charges applicable when I arrive in resort?
Possibly, in the USA, local power charges may be applied, please check with reception
on arrival.
What if I don't want to use my card on the Internet?
Please call our reservations department on +44 (0) 870 974 8419 where a member of
our experienced reservation staff can make the reservation for you.
I am travelling with my child/children, how many of us can the property accommodate?
This would mainly depend on the age of your child/children. However, due to occupancy
issues, European hotels can generally only accommodate one child 2-11 years when
sharing parent twin/double room, or 3 adults, naturally larger room types can accommodate
more. North American hotels can generally accommodate two children 2-11 years, or
3 adults, when sharing with 2 adults in a twin/double room this may involve bed
sharing, some also allow older ages. There are a number of properties that will
accommodate larger families, when searching for a property inform us as to how many
adults, children and infants are travelling, and you will only be shown the accommodation
that meets with your specific requirements.
What if the property I wish to book is on request and not available immediately?
Choose your preferred property and click the on request button, fill in all the
details as though it was a confirmed booking. Once we receive confirmation from
your preferred property, we will process your reservation and charge your card;
however your card will not be charged unless it is a confirmed booking. If we are
unable to confirm your preferred property, you will be notified by e-mail stating
that the property was unavailable and that no charges have been placed on your card.
You may also be offered an alternative property of the same standard, which you
are under no obligation to book. If your requested booking does come back confirmed
your card will automatically be debited accordingly and you will be subject to our
normal terms and conditions. Your hotel voucher and invoice will then be e-mailed
along with your confirmation.
Do I need to confirm my booking with the property directly?
No. Your property voucher is all you need, and you do not need to contact the property
yourself.
What if I misplace or do not receive my accommodation Voucher?
If you have lost your email then you will need to email us on info@hotelglobe.co.uk
or contact a customer support agent by calling +44 (0) 870 974 8419, with the reference
number for your booking which you can find on your invoice.
What if I am arriving late at my accommodation?
If when booking your hotel room you are aware that you will be arriving at the Hotel
later than 1800hrs, please inform us when filling out the online booking form and
we will notify the accommodation of your arrival time. If you are only aware of
the arrival time after you have booked your accommodation, please contact us on
+44 (0) 870 974 8419 and speak to one of our customer support agents.
What time can I check in at the hotel?
Check in time at most accommodation usually starts around 14:00hrs and 16.00hrs
for Self Catering accommodation, to allow the rooms to be cleaned and re-stocked
after the previous occupants, but some accommodation may allow you to check in earlier
and most will let you leave your luggage at reception. Please note however, that
if you fail to check in by 09:00hrs the following day, the accommodation is under
no obligation to keep your room and no refund will be offered. You must inform us
of a late check in so we can inform the relevant accommodation to prevent problems.
What is the latest time that I can check out?
Check out time is usually around 10:00 a.m. or 11:00 a.m. for Self-catering properties
although it does depend on each individual property, however, please ask your hotel/property
as they may offer a late check out facility (this usually carries a small fee.)
Most hotel/properties will allow you to leave your luggage at reception and collect
it before leaving for the airport.
What if I need special facilities during my stay?
If you have any special needs please email or contact us on +44 (0) 870 974 8419
and complete the booking over the phone, where all relevant facilities can be requested
for you please note that any request cannot be guaranteed.
How do I cancel or amend a booking?
You can log into the My Bookings section of the website home page from here you
will asked to enter your chosen user id and password. The system will then generate
all of your current and past reservations you have made with Hotel Globe, you can
then select either the amend or cancel button (PLEASE NOTE NOT ALL AMENDMENTS CAN
BE GUARANTEED). The customer support team will then send you a confirmation of your
cancellation or amendment and details of the relevant charges that apply as per
our terms and conditions.
Will I get charged for cancelling / amending a booking?
Please refer to our terms and conditions for the relevant charges associated to
cancelling/amending a booking.
How do I make a complaint?
In the unlikely event that you encounter a problem with your accommodation, please
discuss the problem immediately with the hotelier/accommodation reception on the
spot, to try and resolve it in resort. Please also refer to our Terms and Conditions
for further information.
Is there a special number that I can phone if there's a problem?
Yes - we have a dedicated emergency telephone number to call in case of problems,
which is shown on our vouchers. Please do try and resolve any issues whilst at the
hotel/property and only call our number in case of real emergencies.
Can I make a name change if I cannot travel?
Yes, provided all agents involved with the booking will allow a change. Be aware
that there may also be a small charge for a name change.
What standard of accommodation can I book online?
We offer a varied selection of accommodation in most major cities and beach resorts
throughout the world which includes a good selection of budget hotels, 2 star, excellent
quality 3 star hotels, 4 star hotels and luxury 5 star hotel accommodation. Our
Self-Catering properties range from 1 Key - 4 Key dependant upon their facilities.
Why are there occasional price changes throughout the year?
This may depend on whether you are booking in low season or high season. There may
also be times when your preferred dates coincide with major carnivals, school holidays,
national holidays or localized events. During these periods properties often increase
the cost of their normally discounted rates, as room availability is in short supply.
We will always attempt to find you the most competitively priced accommodation.
What currency is shown on your site?
You can choose to show booking prices in Pounds Sterling, Euros or US Dollars.
Do I require a Visa for European & other countries?
Requirements vary greatly depending upon the individual and the country or residence.
We recommend that you consult Authority in your country. We recommend that you have
not less than 7 months remaining on your passport. You may also be required to be
finger printed and your eyes may be scanned, at immigration on arrival.
Where can I find details of travel advice?
In the UK, the UK Foreign Office website is a useful source for further information:
http://www.fco.gov.uk- for other countries, please consult their related site