The following booking conditions form the basis of the contract between you and
FHR Travel Limited (Trading as www.hotelglobe.co.uk). These terms and conditions
constitute the terms upon which FHR Travel Limited have arranged the provision of
accommodation only for you. These terms refer to all bookings made by telephone,
fax, and email or via the online booking system. Please check your documentation
carefully as soon as you receive it, if there are any incorrect details, please
ensure you notify us immediately, as it may not be possible to make changes at a
later date
BOOKING PROCEDURE
Once you have clicked the 'Confirm' button and FHR Travel Limited and www.hotelglobe.co.uk
have sent you the booking confirmation, you will be entering in to a legally binding
contract with FHR Travel Limited and www.hotelglobe.co.uk. At this point, you are
authorising FHR Travel Limited and www.hotelglobe.co.uk to debit your credit card
for the total amount of the booking, or any other sum agreed by FHR Travel Limited
and www.hotelglobe.co.uk.
Once you arrive at the confirmation screen, we advise you to print this off for
your records before your email confirmation comes through.
It is your responsibility to check all details of the booking including names, arrival
date and departure date, the number of nights and rooms and room types booked. FHR
Travel Limited and www.hotelglobe.co.uk takes no responsibility for errors made
during the booking process. FHR Travel Limited and www.hotelglobe.co.uk needs to
be informed immediately of any errors, as we cannot guarantee to be able to make
corrections at a later date.
AGE AND RESPONSIBILITY
If you use this site, you are responsible for maintaining the confidentiality of
your account information. You agree to accept responsibility for all activities
that occur under your account. You represent that you are of sufficient legal age
to use this site and to create binding legal obligations for any liability you may
incur as a result of the use of this site. You understand that you are financially
responsible for all uses of this site by you.
PAYMENT
At the time of booking full payment must be made unless otherwise agreed. If a deposit
payment has been agreed, we will require a 25% deposit or £200GBP whichever is the
greater; the balance must be paid no later than 10 weeks prior to departure.
WEBSITE
Whilst we have taken every due care and diligence with the production of our website
and price list, there may however be occasions beyond our control where certain
facilities / room types are withdrawn by the accommodation providers. We will not
be held responsible if for any reason these facilities / room types are withdrawn.
No compensation is payable in the event of withdrawal of any facilities / room types.
PRICES
Prices are subject to change, however once a booking is made and payment received
in full, whatever happens to the pound, the price of the accommodation will not
be subject to any changes.
DESCRIPTIONS AND PHOTOGRAPHS
All pictures and descriptions are displayed in good faith. However in certain circumstances
beyond our control accommodation descriptions may be affected, such as sea views,
which may be obscured by greenery, such as trees. We try to maintain up to date
information on any changes and therefore all details printed should be regarded
for general information only. Accommodation categories and star ratings shown on
the website are provided by the accommodation, however standards can vary between
accommodations of the same class in different countries, it is therefore important
that the accommodation details are read in full.
ACCOMMODATION
All accommodation is reserved exclusively for use by the person named as the lead
passenger plus the total number of passengers, whether adults or children, as shown
on the Invoice / Accommodation Voucher. Unauthorised occupancy may result in the
accommodation refusing occupation with immediate cancellation and loss of all monies
paid. Most accommodation is sold on a twin/double room basis; however most properties
have more twin rooms than doubles. If a double bed is requested please be aware
that this may be two single beds pushed together. Additional beds for triple/quad
rooms could either be a pull out sofa bed, foldable bed, rollaway beds, or bunk
beds. Self-Catering properties usually do not offer a choice of bed type. Some properties
impose a minimum number of nights per stay and bookings may incur a surcharge if
less than the minimum period allowed (i.e. 7 nights or arrival only on Saturday).
GROUP BOOKINGS
Parties of 10 persons or more are classed as a group booking and must not be split
into multiple smaller bookings. All group bookings must be made by e-mail (group@hotelglobe.co.uk
) or by fax +44 (0) 870 974 8419 .
BOOKING AGES
It is a condition of booking that we do not accept any bookings / reservations from
a person aged less than 18 years old. If it comes to our attention that a booking
has been made by a person under 18 years old, then we are entitled to cancel any
booking that is in breach of these terms. In this instance no refunds will be given.
CHECK IN/CHECK OUT
Times are normally around 15.00 - 16.00 on the day of arrival and between 10.00
am and 12.00 hours on the day of departure depending upon property type.
DELAYS
On occasions there may be delays or missed departures, due to the failure of transportation
or other circumstances. We cannot be held liable if the accommodation is not available
on arrival unless the Property is notified directly using the telephone number provided
on the voucher. Refunds will not be given for any no shows.
BUILDING WORK
Due to continuous re-development throughout the world there is always going to be
some building work going on somewhere. Provided that we are made aware by the Property
that any such work is liable to interfere with the enjoyment of your holiday, then
we will advise you accordingly. However please be aware that the accommodation has
no liability to inform us of any building work in the surrounding area outside their
property.
CANCELLATION AND ALTERATIONS BY CLIENT
If you or any member of your party wishes to cancel or alter a booking, written
notification must be given to FHR Travel Limited / www.hotelglobe.co.uk. The date
of cancellation will be the date we receive the written notice. You may cancel or
change your reservation, without any charge or cancellation fee according to our
Cancellation Policy. In addition, if you do not cancel your reservation before cancellation
policy period ( average case is 21 days prior to check-in date, but you will be
notified in time of booking about this), you will be subject to a charge of two-night's
room rate, tax and fee. You agree to pay any cancellation fee incurred. Sometimes,
hotels require us not to permit the customers to cancel reservations after they
are made for stays during holiday periods or special events or in order to get a
special, lower room rate. You will be notified before the reservation order is completed
and your credit card is charged if a reservation is non refundable or non changeable.
CONFIRMED BOOKINGS
In very rare cases an accommodation may not honour a confirmed booking, this is
beyond our control and in the event that this happens, we will give a full refund.
FHR Travel Limited and www.hotelglobe.co.uk, accepts no responsibility in respect
of any costs, losses or damages that may be incurred in connection with any confirmed
booking cancellations, since such cancellation is outside the control FHR Travel
Limited and www.hotelglobe.co.uk.
ACCOMMODATION OVER BOOKED ON ARRIVAL
In the very unlikely event that on arrival the property cannot provide the accommodation
booked, it is the responsibility of the property to find an alternative property
of a similar standard. FHR Travel Limited and www.hotelglobe.co.uk have taken every
precaution to ensure that all properties are professionally managed so that any
such occurrences are extremely rare. FHR Travel Limited and www.hotelglobe.co.uk,
accepts no responsibility in respect of any costs, losses or damages that may be
incurred in connection with relocation of accommodation since such relocation is
outside the control of FHR Travel Limited and www.hotelglobe.co.uk.
COMPLAINTS
Any complaints must be immediately brought to the attention of the relevant accommodation
in resort, in order to try and resolve the problem there and then, in order to minimise
any inconvenience, if you fail to follow this procedure we cannot be held responsible,
as some Hotels / Properties will refuse to deal with any complaints that have not
been notified in resort. The Hotel / Property must be given a reasonable opportunity
to correct the situation from the outset. If the matter cannot be resolved in resort
by following the aforementioned procedure and you are still dissatisfied, your complaint
should be received by ourselves in writing within 7 days of your return and we will
endeavour, on your behalf, to resolve the matter with the relevant property. We
regard it as unreasonable if you fail to deal with any matter whilst in resort and
therefore if you fail to follow this procedure we will not regard ourselves liable
for your failure to deal with the matter in resort.
SPECAIL REQUESTS
We will always where possible pass on any requests to a Hotel / Property but NO
GUARANTEE CAN BE GIVEN that a request will be honoured, therefore any reservation
made, will not be conditional upon the confirmation of a special request.
TRAVEL INSURANCE
We strongly recommend that you do not travel without adequate Travel Insurance for
your own protection and peace of mind, please be aware that some airlines may not
allow you to travel without insurance. It is your responsibility to ensure that
you purchase adequate travel insurance for your needs.